Change of Heart
As all products sold by me are made to order, unfortunately, I do not offer refunds or exchanges due to a change of heart.
No returns or exchanges will be offered for ‘specialty’ made to order products where artwork has been made to order according to your choice of size, theme, etc. which includes all Commission works.
Originals are also not able to be returned or exchanged.
Faulty or Damaged Goods
Where an item is found to be faulty within the first 48 hours after delivery or is already damaged on delivery, and the customer notifies me of that fault within the first 48 hours after delivery, then I will either:
Replace or Repair the faulty Good at our discretion; or
If I am unable to provide a new replacement ( most likely for Commissions or Originals), I have to option to offer a full or partial refund depending on the amount of damage to the product, a discount for another product OR get in contact with the delivery company (Australia Post) and make sure the value of the product can be completely refunded.
Where a new replacement is available, and the customer elects to receive a refund instead of a replacement, the refund will be for the amount of the purchase price excluding the initial & return delivery cost.
If your item arrives with clear and noticeable damage to its packaging please take photographic evidence and bring it to the attention of the delivery driver/provider. Where Goods are already damaged on delivery, I require photographic evidence of the damage to be e-mailed to firstname.lastname@example.org before authorising the return of the Goods. Where Goods are already damaged on delivery, the customer should indicate this to the delivery driver when signing the proof of delivery and ensure it is noted on the proof of delivery.
I reserve the sole discretion to determine whether the Goods are faulty or damaged in accordance with this policy.
I may seek reimbursement of any costs incurred by me if the Product is found to be in good working order.
DELIVERY LOCATIONS - worldwide
PROCESSING YOUR ORDER - An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of purchase. I am more than happy to write instructions as instructed.
TRACKING ORDERS - Tracking is included with parcels, not with single prints unless on request. You will be able to track your order with the tracking number sent to you on www.auspost.com.au/track .
DELIVERY TIMES - Within Australian you will usually receive your order in a week
If you live overseas it can take from 2 weeks up to 2 months depending on where you live and depending on current covid restrictions.
Credit / Debit Cards